1. This proposal is on License to Use basis wherein the solution with customizations listed above would be made available to the customer at monthly Subscription based.
2. Warranty Support of 12 months for delivered defects if any will also be provided free of cost.
3. Any new customization other than the above agreed scope would be done on chargeable basis as per the separate proposal to be submitted when required.
4. yCRM is the proprietary solution and a copy-right protected IP of Yiron which will be used as a base to create the custom solution for the Customer as per the requirements mentioned in this document. Customer will enjoy the benefits of the solution for self-usage during the duration of the contract as per the terms and conditions of this proposal but will never have direct access to the source code of the solution.
5. Yiron Technologies will setup instance on the Yiron server for deploying the solution and Yiron’s DevOps team will take care of the server configuration, build updates and Backups etc. Customer will not be able to get direct access to the server instance due to the IPR restrictions.
6. Customer can request for shifting the solution to another cloud provider if needed. In such a case Yiron team would procure that cloud server instance upon receiving written request from the customer and deploy the solution on that server (On chargeable basis other than first time deployment). Again that server instance would be under direct control of Yiron’s DevOps team due to IPR restrictions.
7. In case the server instance needs to be upgraded to the upper configuration in future due to high usage or scalability requirements from the customer, that activity would be taken up by Yiron’s DevOps team upon receiving written confirmation from the customer and the additional charges would also be billed to the customer for the upgraded configuration/instance as per the actuals.
8. Payment Terms would be 7 days from the date of invoice.
