YCRM india - Customer Relationship Management

Think Helpdesk Software. Think us.

A Helpdesk Software for SLA Driven Tickets Support to Customers for any size of business across Industries & Verticals.

Full Name^*

Company Name ^*

Phone Number^*

Work Email^*

Address ^*

Country ^*

Specific Requirements(If Any)

Enhance Customer Engagement & Boost Sales!

yCRM is a robust customizable Customer Relationship Management software for Travel, Tourism & Hospitality industry. It comes in various generic as well as Industry specific variants and has many unique features and modules which are not available in other competitor software.

Book A Demo

Talk To An Expert.

TravelCRM Software

Simple screens, customizable workflows, the latest tech stack, and flexible pricing options make yCRM a preferred lead management software for B2B and B2C’s across domains and industries. The sales CRM software focuses on assisting tour operators and agents manage their business processes seamlessly and efficiently. Our cloud-based and best CRM software helps track emails, lead management, follow-ups, invoices, sales funnel, real-time customer data updates, and increased conversion. Automate several daily tasks in running the travel agency and activities planned with ease and deliver excellent solutions to the customers.

Download Flyer

Features List

Access Management

Ensures secure and controlled system access with role-based permissions, SSO, and AD integrations.

Data Management

Enables efficient data collection, secure storage, and real-time tracking.

Marketing & Leads Generation

Streamlines multi-channel campaigns and automated lead capture.

Leads Management

Ensures structured lead qualification, tracking, and engagement.

Sales Pipeline Management

Provides a structured approach to tracking deals and revenue forecasting.

Accounts & Customer Management

Streamlines client handling, sales tracking, and financial management.

Customer Service & Support

Ensures efficient query resolution and streamlined interactions.

Customer Relations Management

Enhances engagement and loyalty through automated follow-ups, personalized travel offers, loyalty programs, and a 360-degree customer view for seamless service.

Field Staff Monitoring

Ensures real-time workforce tracking with geo-fencing attendance, GPS-based sales rep monitoring, location-tagged meetings, and distance-traveled tracking for better accountability and efficiency.

Powerful Reporting & Dashboards

Powerful Reporting & Dashboards module provides AI-driven insights with drill-down reports, performance analytics, customizable dashboards, and third-party BI integrations.

Omni-Channel Communication

Centralizes customer interactions with email, SMS, WhatsApp, social media, call APIs, and web chat integrations, ensuring seamless engagement and automated conversation tracking.

Robust Mobile App

Ensures on-the-go accessibility with Android & iOS support, seamless calling integration, and efficient meeting & appointment management with check-in/check-out tracking.

Productivity & Automation

Boosts efficiency with automated reminders, lead tracking alerts, bulk data uploads, and marketing automation to streamline operations and customer engagement.

Additional Travel Modules

Enhance operations with third-party integrations, API support for seamless bookings, and efficient tour package management for custom and predefined travel offerings.

Technology & Integrations

Ensures a scalable, secure, and high-performance system with AI-driven automation, robust architecture, cloud-based hosting, and seamless third-party integrations.

Professional Tech Support

Ensures seamless assistance with SLA-driven resolutions through multi-channel support, including email, calls, chat, and 24x7 premium assistance for enterprises.

Browse All Features View More

yCRM

Offline Travel Agents
Online Travel Agents
Tour Operators
TMCs and DMCs
Fixed Departure Operators

Why Choose yCRM?

Tailor-made Software for Travel & Hospitality industry
Available with both Web and Mobil App options
Different Flavors of all types of B2B, B2C, Corporate travel & fixed departure operators
High-end Tech stack with flexible pricing options
Support for all Travel Products & Services
Simple screens with customizable workflows
Seamlessly integrated with Itinerary Builder, POS system & Social media platforms
Latest Al/ML based Algorithms along with exhaustive Bl & reports engine

Extensive Benefits that yCRM Software offer

You can incorporate disparate client data to examine for models, drifts, and other ideas crucial to essential decisions or timely reply to market performance. Furthermore, you can change client data streams from diverse origins such as support calls, social media posts, and sales data to have a look at overall thoughts about your brand..

With more data on control, you can pass on the new contacts quicker and concentrate on encouraging possibilities. You can also be able to check which clients are done for a cross-sell, upsell, or sort out and reactivate inoperative clients. Moreover, genuine commitment means clients are kept pleasant and satisfied with the deep run..

Sales can encourage on-the-ground information to assist marketing profession operations and brand communications. Marketing can support trades with new contacts in bulk. Both partners can exchange insights, deals, and connections that work as add-ons for the sales cycle..

By combining client data in a distributed database allows anyone in the network to access it with a 360-degree aspect of clients. Details such as demographics, contact details, support engagement, and transaction history can be easily accessible using filters and tags..

With a transparent businesses pipeline, it’s simpler to comprehend what tasks and deals are proceeding in and out, what is stagnating and moving, providing you models for prophecy..

Sales can immediately store client data on the domain using mobile access. Assistance can collect client interactions in email, phone, and chat in just some clicks. Advertising can put wings to the sorting of operations feedback. Teams do limited management and operate further on their primary operations. Collect real-time data: Your analytics and reports utilize the latest and updated data. Stay updated of client social stakes: It enables you to control all the pages on social media after sitting at your place, making it simpler to counter immediately to client praises, rants, and brand remarks..

Your analytics and reports utilize the latest and updated data..

It enables you to control all the pages on social media after sitting at your place, making it simpler to counter immediately to client praises, rants, and brand remarks..

See how
our customers
drive impact

It has been a pleasure working with you all, In Africa, FACTS has been a game changer for us. I say game changer because it gives us much needed things like multi-currency, client portal, POS Integration. It is a product which is convenient to use, easy to operate and my team is conﬁdently using it for generating Bills & Invoices

Account Head @Hotel Whizard

FACTS is developed and built to make the life of travel and tourism entrepreneurs easy. Backed by futuristic technology which reduces the turnaround time and boosts our business efficiency. It has been carefully designed to cater to manifold business needs. The screens are user-friendly with easy navigation. The application is segregated into modules with each module self-explaining the function of the business. Also, highly suggested for how easy it is to use and the great integration across most of the platforms.

CEO @Travelwings

FACTS incorporates a great interface that makes it feel terribly smooth to use and has a great set of features that you can use from the beginning for various accounting needs. It our my life so much easier by providing a full suite of accounting management. Facts is a must-have for businesses that wish to contour their accounting. Our team loved all the options and the proficient support provided by the FACTS team.