A YironDesk Software for SLA Driven Tickets Support to Customers for any size of business across Industries & Verticals.
A service YironDesk is a platform for employees to ask for assistance, report incidents or demand for new services. YironDesk is ticketing software, which contains the complete suite of YironDesk functionalities. It is through this system that technical support executives are able to solve customer queries with ease of communication and timely response to customer concerns. It helps serving customers individualized service which provides transparency and visibility while dealing with queries, to ensure that businesses take action promptly and grow rapidly. The system can help you put smiles on the faces of agents and customers and all other stakeholders by addressing all types of customer queries.
Users can enter a ticket via the portal or via email or phone. The idea is for customers to be still able to relay
Users can log service requests for various processes assigned to them. Different SLAs can be configured
Agents can track requests from the YironDesk or they can be alerted automatically when the customer responds
The dashboard provides a visual representation of aspects like completed requests, SLA adherences, and agent
YironDesk lets you structure very simple guidelines to remind an agent to follow up, or even remind a customer
Automatically assign tickets to teams and agents. Route your requests by skills or groups to the appropriate
Efficient Monitoring
Ease-of-use
Different capabilities
