WhatsApp Business API Support
Individual Agent Routing & Support
Bulk WhatsApp Messages
Web & WhatsApp Chatbots
Individual & Group Chats Support
Text/Audio/Video/Document Messages
Powerful Audit Reports
WABA Business Templates Management
Campaign ManagementWhatsApp Business API Support
Yiron Chat integrates with the official WhatsApp Business API, enabling businesses to securely and reliably engage with customers directly on WhatsApp
Enhanced Reach
High Engagement
Secure Messaging
Benefits
Yiron Chat provides access to billions of active WhatsApp users worldwide. It helps to communicate directly on a platform where users are already highly active, improving message open and response rates. It also ensures secure communication, fostering trust between the business and its customers.
Individual Agent Routing & Support
Yiron Chat offers personalized routing by assigning each incoming chat to the most suitable agent based on criteria like agent availability, customer history, and inquiry type. This leads to faster responses and enhanced customer satisfaction.
Streamlined Support
Personalized Interactions
Optimized Workflow
Benefits
Automatic routing reduces response times and eliminates manual assignment. Enables agents to provide tailored support by connecting customers with agents familiar with their cases. Ensures balanced workload among agents, enhancing team efficiency.
Bulk WhatsApp Messages
This feature enables businesses to send bulk messages to a targeted audience, ideal for promotions, updates, and announcements. Bulk messaging ensures businesses can reach multiple clients simultaneously while maintaining a personal touch.
Efficient Marketing
Improved Engagement
Personalized Outreach
Benefits
Reach large audiences instantly, saving time and effort. Consistently connect with customers via promotional messages or alerts, fostering brand loyalty. Customize bulk messages to maintain a personalized approach despite the large-scale reach.
Web & WhatsApp Chatbots
Yiron Chat includes chatbot support on both web and WhatsApp platforms, automating responses to common inquiries, providing 24/7 support, and freeing agents for complex queries.
Round-the-Clock Availability
Operational Efficiency
Enhanced Customer Experience
Benefits
Offer instant responses anytime, enhancing customer convenience. Chatbots handle repetitive tasks, allowing agents to focus on high-priority cases. Reduce wait times and deliver quick solutions for common questions.
Individual & Group Chats Support
YironChat supports both one-on-one and group chats, enabling communication with individual customers as well as collaborative discussions within teams or between clients.
Versatile Communication
Improved Collaboration
Efficient Coordination
Benefits
Engage customers individually or in group sessions, meeting diverse interaction needs. Facilitate seamless group discussions with clients and internal teams. Group chats are ideal for collaborative support, allowing multiple agents to assist in complex cases.
Text/Audio/Video/Document Messages
Yiron Chat supports various media formats, including text, audio, video, and document sharing, providing a comprehensive communication experience and enabling more detailed interactions.
Flexible Communication
Improved Customer Satisfaction
Rich Content Sharing
Benefits
It helps to share information in the format that best fits the context, enhancing clarity and engagement. Audio, video, and document support allow agents to share detailed, interactive content as needed.
Powerful Audit Reports
The audit report feature provides in-depth insights into communication activities, tracking agent performance, message history, customer interactions, and compliance with company policies.
Enhanced Transparency
Performance Tracking
Data-Driven Decision Making
Benefits
It provides detailed audit logs that provides clear visibility into all interactions, promoting accountability. Managers can monitor key metrics and performance trends, identifying areas for improvement. It helps to leverage insights to refine communication strategies, optimize agent performance, and improve customer experience.
WABA Business Templates Management
Yiron Chat allows businesses to create, manage, and send pre-approved WhatsApp Business API templates for common messages, such as order confirmations, appointment reminders, and follow-ups.
Time-Saving Communication
Consistent Messaging
Enhanced Compliance
Benefits
Quickly deploy approved message templates for routine updates, streamlining response times. Maintains brand consistency and accuracy with pre-formatted templates for recurring interactions. Also ensures all templates align with WhatsApp’s guidelines, reducing the risk of message restrictions.
Campaign Management
Yiron Chat’s campaign management tools enable businesses to create, schedule, and analyze marketing campaigns, offering insights into engagement and reach.
Targeted Marketing
Scheduled Outreach
Detailed Analytics
Benefits
It crafts campaigns aimed at specific audience segments, enhancing the relevance and effectiveness of messages. Also helps to plan campaigns in advance, reaching customers at optimal times without manual intervention along with tracking of campaign performance metrics to understand customer engagement and refine strategies.
